Optical Network Engineer - Herndon, VA

Position Summary: 7x24 hour function to perform the day-to-day operational tasks associated with customer installation, surveillance and troubleshooting of AboveNet’s dark fiber and optical transmission networks. Provides technical assistance to field engineers and surveillance engineers.

 

Responsibilities: •Customer Support (trouble tickets); •Troubleshooting Optical Network Issues; •Customer Installation/De-installation; •Ensure customer SLAs are maintained including escalations; •Be a focal point for customers during the problem life cycle; •Will act as technical and procedural escalation point during shift; •Maintain documentation and systems; •Provide Technical Support and guidance to junior engineers and Field Operations; •Follows pre-defined course of action in response to installs, alarms and customer inquiry; •Position may require a modicum of independent judgment during network events should standard protocol not resolve the issue; •The individual must comply with departmental and corporate internal controls and all internal controls processes; •The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity; •Other duties and responsibilities as required.

 

Requirements: •High School or G.E.D. required, VO-TEC or College preferred. •2+ years experience in communications install or support environment. •Strong computer skills, both MS Windows and *NIX preferred. •Experience in the operation and maintenance of optical transmission networks. •Experience and training on the following optical technologies: SONET/SDH/DWDM transmission equipment helpful. •Proven ability and knowledge of basic network management systems and diagnostic methods. •Must be able to work weekends, holidays as well as first, second and third shifts. •Mandatory overtime may be required on occasion. •Good communication and inter-personal skills are essential. •Must be able to express thoughts clearly and succinctly in both conversation and writing. Knowledge of a foreign language preferred. •Interacts with peers to give/receive shift handoff and to coordinate activities and events as they occur. •Interacts with field engineers by providing direction during customer dispatches. •Judgments are based on experience, and technical knowledge.

Please visit our website at www.above.net

AboveNet Communications, Inc. is an Equal Opportunity Employer.

 

 

PLEASE APPLY AT:

 

http://www.resourcehire.com/clients/AboveNet/publicjobs/canviewjobs.cfm