Outbound Sales Manager

CATEGORY: Sales/Retail/Business Development REFERENCE CODE: 6359 Fast paced, innovative, energizing. These are a few words to describe the exciting work environment Cox Communications creates in the many communities we serve. Beyond focusing on customers and communities, we are committed to treating our employees with integrity, dignity, and respect. In return, we expect our folks to be team players while making individual contributions, to continue learning and developing, and to try innovative ways of doing business. At Cox Communications, diversity is a critical part of our culture, values and business operations. This diversity of people, products and partners naturally stimulates a diversity of perspectives, which helps create an enviable company culture and enhance the growth and vitality of all Cox stakeholders. We invite you to explore what we have to offer. Outbound Sales Manager US-AZ-Phoenix Description:Outbound Sales ManagerBusiness Title: Mgr, Outbound SalesGrade: M6Location: 1550 W. Deer Valley Road, Phoenix, AZ 85027 (19th Avenue & Deer Valley Road)Posting closes 5/13/08 (or until filled)JOB SUMMARY:Responsible for driving call center sales through developing, implementing and leading sales strategies to exceed growth and profit objectives and by selecting, developing, coaching, and evaluating a team of outbound sales professionals.ESSENTIAL RESPONSIBILITIES & DUTIES:Sets direction for and maintains focus of team and manages the outbound call center sales organization to meet and/or exceed call handling, revenue, and quality results.Develops and implements the tactical plan to ensure quotas, key sales and retention objectives are achieved or exceeded.Drives alignment/consistency/cohesiveness in people practices, call center management activities, overall performance management and customer service delivery, to achieve personal and department goals.Develops short and long term strategies to enhance performance including call center technology needs, workflow design, commissions, contests, leadership development, training needs, and quality programs.Monitors/analyzes sales performance and takes accountability for driving improvement in sales/revenue growth, sales productivity, sales quality and optimization of customer satisfaction.Establishes and leverages strong business partnerships with key departments to seek information and to maximize communication and call center representation on the sales elements of the business across all product lines.Ensures customer satisfaction with regard to quality of service delivered by Outbound Sales Representatives.Develops and implements reporting mechanisms to monitor and measure the effectiveness of programs implemented in the call center.Organizes and plans day-to-day strategies to motivate, coach, and counsel the call center sales team.Provides leadership and vision to develop a strong sales culture and selects, manages, and develops a high performance sales team that sells across all Cox product lines.Reviews reports on a weekly basis to monitor performance and execute staffing and other changes as needed.Performs other duties as required.Qualifications:Education: High School Diploma, GED or equivalent work experience. Bachelors Degree preferred.Experience: 7 years experience in communications sales with 3 or more years progressive leadership experience.KNOWLEDGE, SKILLS AND ABILITIES:Demonstrated ability to coach and mentor supervisory level leaders to achieve sales goals.Proven track record of leading a team and achieving objectives and quotas.Strong knowledge of communication industry.Strong negotiation, problem solving and analytical skills.Strong administrative and supervisory skills.Strong leadership and motivation skills.Strong people and relationship management skills.Strong verbal and written communications skills.Demonstrated ability to manage multiple tasks.Strong computer skills to include ICOMS, SalesForce, Windows based applications, Word, PowerPoint, Excel, Access, Outlook.Salary/Benefits: Salary commensurate with experienceJob Location: Phoenix, AZJob Number: 27109Company URL: http://www.cox.com/CoxCareer/Company Profile:Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.For more information about Cox Communications and its subsidiaries, please click herewww.cox.com, www.coxmedia.com, www.coxbusiness.com