Principal Client Services Consultant

Angel.com is an exciting company focused on revolutionizing the world of telephony and the Internet. Our vision is to bring Voice 2.0* to the business world. We achieve this by translating complex phone technology into simple solutions that people can use. Our products put users in the driver's seat. Web-based and intuitive, Site Builder and Virtual Call Center enable business users, programmers and partners to build and service automated voice applications, or Voice Sites.

Our employees are smart unconventional thinkers who thrive in an entrepreneurial, collegial and diverse atmosphere. We invest in our people through training, mentorship and special projects. Career opportunities abound as we expand our customer base and organization. We reward excellence and are committed to promote and nurture top performers.

Today, we provide on-demand call center and interactive voice response products. Tomorrow, what will you help us build?

 

Responsibilities

The Angel.com Prinicipal Client Services Consultant (PCSC) owns the end-to-end project engagement with clients, with the goal of making the customer an active promoter of Angel.com’s service. The PCSC executes the Angel.com Engagement Model that consists of pre-sales demonstrations, post-sales kick-off meeting, application development and deployment, and on-going account management. An effective PCSC is technically proficient, adept at Web Services integration, clear and concise in communicating technical concepts, and able to earn the trust of sophisticated clients.  The ideal candidate is a talented technical consultant who is looking to move up to owning the end-to-end project engagement and technical architecture, applying project management and technical skill to develop full solutions for clients using Angel.com’s Site Builder toolkit. The PCSC interacts with clients over the phone, via email, WebEx, and in-person when needed, delivering the technical message at a level appropriate for the target audience, from web developers to CXO-level executives.

 

Job Duties: 

· Demonstrate Angel.com Site Builder to new prospects via WebEx, focused on the technical integration of an Angel Voice Site with client Web Services.

· Run the Kick-Off Meeting for new clients (where the “rubber meets the road”), identifying project goals, project team roles and responsibilities, project milestones, and success criteria.

· Apply proficiency with Angel.com Site Builder toolkit to build applications, or Voice Sites, for clients that provide an end-to-end call center automation solution.

· Integrate Angel.com Voice Sites with client backend Web Service infrastructure to create dynamic, personalized interaction with callers over the phone.

· Manage several client engagements simultaneously while exceeding client expectations for each project.

· Make each client a “net promoter” of the Angel.com service, willing to recommend Angel.com to a friend or colleague based on their project success.

 

Required Skills & Qualifications:

· Education: Bachelor's degree.

· Experience: At least 5 years experiencing in consulting or development.

· Skills and Abilities:Strong technical experience with Web Service architectures. Web development or programming skills (ColdFusion, jsp, asp, other Web technologies). Strong communication skills with interest in running end-to-end client engagements. Passion for technology. Ability to multitask with desire to work in a fast-paced startup environment.

About Angel.com

We're headquartered in McLean, VA, just outside of Washington DC. The Metro area is one of the most exciting locations to live in the US, with a multitude of entertainment opportunities.

Angel.com is owned by MicroStrategy, Inc, a publicly traded company. Angel.com was founded in 1999, and we've experienced over 200% revenue growth every year since our launch.

Our customers and products have been profiled in Inc Magazine, PC Magazine, Network World and the New York Times. Some of our customers include Reebok, Kellogg's and Raytheon.

Industry experts agree we have a unique opportunity to impact thousands of customers: "Currently, Angel.com is the only proven and successful hosted IVR service provider for the SME (small to medium enterprise) market. The company is amassing an impressive list of customer wins and is growing at a tremendous rate". Daniel Hong, Analyst, Datamonitor.

 What is Voice 2.0?

Imagine a world where you can incorporate voice-driven and phone functionality to any business application, where the phone experience is just another channel to interact with users, and where system responses are highly personalized and data driven.

Imagine the combination of Web Services, Voice Over IP and Rich Internet Applications. A world where you don't have to be a telecom specialist to extend a business process to the phone.

Imagine a rich array of pre-built voice services that you can mash up together with your existing business processes to achieve new heights of interaction with customers, employees and partners.

Imagine tapping into the power of the re-writable web from the telephone. That is Voice 2.0.

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