Product Manager

PURPOSE:  Own and manage the applicable telecom products from sales to service. Drive strategic management of applicable products across North America residential markets. Provide tactical leadership, life cycle manage the product, and identify/implement product enhancements in alignment with ACN strategy.  Areas of management include: reviewing new product proposals; conducting impact evaluations including detailed competitive analysis and customer/profitability  forecasts; creation of product business plan; development of requirements document; coordination of product development process with functional areas; drive operational, service/support, and business process improvements; document process flows; manage product testing; coordinate product launch with Marketing (including marketing and training tools).

 

 

I.  MAJOR FUNCTIONS

 



A.  Responsible for P&L of product set and reporting/forecasting productivity, revenue, margin and attrition metrics

B.  Determine product design and requirements to meet and exceed customer’s expectations, including competitive positioning

C.  Facilitate business processes with vendors and business partners, spearhead support process and other key stakeholders

D.  Set product performance/quality standards and coordinate product performance tracking across customer experience (ordering, payment, service)

E.  Develop marketing strategies to drive sales, revenue, product trial/use, product awareness and customer retention, with Product Marketing Manager

F.  Drive inter-company peer group on specific needs of the product to ensure we can support, provision and market to projected plan

G. Meet strategic competitive positioning, revenue, gross margin, and customer retention objectives

H.  Manage customer segmentation to drive new sales and service opportunities

I. Manage, update and monitor all product content/info (website, FAQ’s, training)

J. All other duties as requested.

 

 

II.  HUMAN RELATIONS AND PERSONAL SKILLS

 

A.   Excellent analytical skills

1. The ability to write business plans

2. Analyze product revenue and costs in detail, and provide variance analysis

3. Determine/recommend good business processes or design

4. Strong organizational skills

B.  Excellent communication skills

1.  Strong written and verbal skills

2.Articulate, business-like and professional

3.Ability to deal with varied personalities

4.Ability to write proposals, communicate and negotiate with vendor and service providers as well as with company management and staff

5.  Ability to develop and communicate requirements and persuade others

6. Diplomatic when working with other department heads and peers

 

C.  Interpersonal skills

1. Must be a team player and be able to work in project environment.

2. Must project positive image and maintain the ability to deliver initiatives on time by working through and  with others.

 

D.  Flexibility, Efficiency and Adaptability

1.Must be very detail oriented

2.Will assist other departments with project and action planning with timeline development.

3.Ability to handle multiple tasks

4.Adapts to different environments and people

5.Demonstrated ability to work independently and produce results across multi-functional organizations

 



  III.  FUNCTIONAL PREREQUISITES

A. Bachelors degree in Marketing, Finance or Business Management, prefer MBA

B. Minimum of 4+ years experience in product or business analysis

C.  Experience in telecom industry a plus

D.  Product management of residential products preferred

 

If you are interested in this role, please apply online at www.acnjobs.com.  Only resumes received through our career site will be considered.  Thank you for your interest in ACN!