Product Specialist - Call Center Applications

Regional Sales & Product Specialist – Network Hosted Contact Center Solutions

Business Markets Group



Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video, and data services.  The company's employees are committed to the "Spirit of Service" and providing world class services that exceed customers' expectations for quality, value and reliability.  Customer satisfaction and winning customer’s continued business and loyalty is what helps make our company what it is today!

Title: 

Product Specialist

Work Group:

Business Markets Group (BMG)

Classification: 

Regular Full-Time

Salary Grade:

SI6/DI43NA

Location: 

CA - Walnut Creek, Sacramento, or Gold River

Typical Work Hours: 

Employees are scheduled to work at least forty (40) hours per calendar week

 



Job Summary /Responsibilities:

Experienced Regional Sales Professional must be able to sell complex telecommunications software, hardware, hosting, and network solutions to multi-national, national, and regional corporations, state and local governments, and educational institutions. The ideal candidate will have a strong track record of selling Customer Interaction and Contact Center Solutions with a proficiency in developing and executing direct regional sales plans and leading indirect channel partner programs. The Regional Sales Professional must be able to cultivate and manage C and E level executive relationships, and deliver sales, revenue, and profit results from the sale of network hosted contact center services.  Regional Sales Professional must be an over-achiever with strong leadership, communications, and technical acumen combined with a consistent track record of acquiring new clients and retaining existing customers. Professionalism, integrity, and a history of winning in competitive markets are essential qualities for success. Specific responsibilities include:

·  Retain and expand an existing base of high profile network hosted contact center customers in the assigned region (s) and sell new hosted IVR, ACD, CTI, WFM, CRM, and automatic client notification services to this base of  commercial and government accounts in order to exceed your total billed revenue objectives.

·  Develop Regional Sales Plans in conjunction with the Regional Qwest Business Markets, Government and Education Services, and Alternative Channel Partner Organizations that target forecast, and sell high value prospects that are interested in network hosted contact center services to improve their client retention, customer services, sales, brand loyalty, and financial performance.

·  Identify key prospects, discover important business, technical, and financial challenges, develop account plans, create winning proposals, negotiate pricing  and contracts, and close high impact network hosted customer interaction solutions consisting of  IVR, ACD, CTI, WAS, WFM, CRM, and automatic customer notification services to exceed your new sales revenue objectives.

·  Lead the coordination of sales, project engineering, application development, program management, legal, and operations teams in order to deliver professional pre-sales, post sales, and on-going account management services that improves how our clients manage their clients.

·  Accountable for developing a regional database of high potential prospects of Qwest customers and non-Qwest prospects by working with Qwest Marketing to drive understanding and interest in Qwest’s Customer Contact Solutions. Develop break-through strategies for high impact results.

·  Deliver inspirational and informative presentations to customers, prospects, internal sales teams, and industry trade groups on the high performance capabilities of Qwest’s portfolio of Network Hosted Customer Interaction Solutions.

·  Participate in Qwest training programs to continuously educate yourself in order be an expert in the contract center industry, and to execute the administrative requirements of your job.

 

Basic Qualifications, Skills and Education:  

·  Experienced outside sales professional with 5-10 years of consistent performance in the telecommunications industry with a thorough understanding of voice, data, and converged network services.

·  Preferably 3-5 years sales experience in Contract Center and Customer Interaction Solutions industry selling products and services such as telecommunications equipment, software, and network services that incorporates IVR, ACD / Switching, CTI, WAS, WFM, CRM, hosting services, and IP networking technologies.

·  5-10 years experience selling complex solutions to large multi-national, national, regional, and government clients.

·  Proficient in MS Word and Excel and able to learn and navigate web based Qwest information, reporting, training, and proposal development tools

·  Strong oral and written communication skills.

·  Undergraduate degree or equivalent experience

·  Valid Driver’s License and reliable transportation required

 

Preferred Qualifications, Skills and Education:

·  Graduate degree preferred

·  Extensive experience leading regional organizations that sell high value premise or network hosted contact center solutions.

·  Thorough understanding of advanced technology and financial modeling of hosted contact center solutions vs. premise based hardware and software systems.

·  Significant industrial and government client relationships in the region that your will represent.

 

Take the next step to a great career with Qwest!  Please submit your resume via this website.

 

Qwest Corporation is an Equal Opportunity Employer.

 

Any Offer of employment is contingent upon the results of a pre-employment drug test and background check.

 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.