Retail Business Manager I

Cricket Communications is a leading provider of innovative and value-driven wireless communications services. Headquartered in San Diego, with a commitment to predictability, simplicity and value as the foundation of our business, Leap pioneered Cricket® service, a simple and affordable wireless alternative to traditional landline service. We believe the future is bright for Cricket and look forward to the challenges as we execute our plans to support the growth of our business. Cricket Communications has multiple opportunities for individuals looking to contribute to an organization that rewards your success.Position OverviewAssumes direct responsibility for all day-to-day store operations, including:• Targeted sales achievement• Store financial management• Merchandising/promotional activities• Customer service and retention• Audits • Employee training • Merchandising/promotional activities• Inventory management • Cash handling, reconciliations and deposits• Customer satisfaction measured by surveys• Store safety and securityEnsures attainment of all net sales and revenue goals including:• Gross sales/net sales • Accessory sales and margin targets• Rate plan take rates• Enhanced services targets – features/text messaging/insurance sales, fees, data products and all other add on products• Automatic bill payment targetsAssists District Director/Manager in establishing budget; operates store within approved budget. Exhibits solid understanding of financial/business metrics and reports. Analyzes business operations and trends. Develops and executes plans to correct improvement areas. Manages the human resources function for assigned store including:Recruits, selects, hires, trains, develops and evaluates all store employeesImplements management practices, which ensure store effectiveness and positive employee relationsPartners with the regional Human Resources team as required by company practices/policiesFacilitates timely handling of employee relations issuesPositively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employeesProvides performance feedback to employees on a regular basisMakes employee development a priority Facilitates regularly scheduled employee meetingsEnsures employees complete all training as assigned in a timely mannerDevelops store sales strategies and facilitates tactical implementation. Exhibits knowledge of competitive landscape.Ensures adherence to Company policies and procedures.Assists customers, handles customer escalations and promotes a positive customer experience.Assists District Director/Manager & regional finance team in preparing the monthly operations review.Demonstrates technical competence for products and services sold.Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of, and participation in, network development, customer-related network issues and resolution of these issues.Engages in community activities and business development that support business goals.Proactively informs District Director/Manager of key issues and challenges. Owns store issues and proactively creates improvement plans.QualificationsBachelor’s degree in Business, Marketing or related discipline or equivalent experience.Minimum of 3 years proven retail sales management experience (interactive sales process, commissioned sales)Minimum of 3 years experience managing against financial goals, budgeting, forecasting and managing resultsMinimum of 3 years experience in selecting, managing and developing employees (proven leadership skills) PreferredMinimum of 5 years proven retail sales management experienceMinimum of 3 years previous experience with back office systems (billing, call center, etc.)Minimum of 3 years previous experience managing retail operations for a wireless telecom service provider. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Customer Service,Retail