Sales Coordinator

Position Summary:  This position’s primary function is to coordinate the successful installation of commercial Video, Data and VoIP services to support InsightBusiness sales and to provide an excellent customer experience.


As a Sales Coordinator you will:

• Review of customer Contract, Telephony Order Form and Sales Pre-Qualification Survey information for content and accuracy
• Scheduling Site Surveys for Unserviceable commercial accounts
• Monitor construction timelines to ensure deadlines are met while keeping customer and Account Executive well informed on projected completion
• Responsible for escalating field performance issues to supervisor or manager
• Ability to manage all aspects of installations in an assigned Insight territory including day before calls, vendor coordination when applicable and customer readiness
• Accessing and verifying Customer Service Record (CSR) in LENS for telephony orders
• Review and processing of telephony Field Survey Results for technical issues and order corrections
• Subject Matter Expert (SME) for Multiline telephone orders and commercial porting rules of engagement
• Accurate data entry of orders into ICOMS Billing System with an error rate of 2% or less
• Timely turnaround on all assigned tasks through Salesforce
• Preparing and managing Excel spreadsheets for special project tracking
• Develop and maintain solid relationships with district personnel at all levels to keep orders moving
• Special projects participant inclusive of interdepartmental training events
• Other functions that may be assigned
• Serve as resource for field and telesales AE’s regarding ICOMS, field issues and products

Qualifications/Requirements

• High school diploma or equivalent
• Able to prioritize work and handle multiple tasks
• ICOMS order entry knowledge
• Excellent verbal and written communications skills; Ability to relate well to the public, vendors and employees at all levels
• 2-3 years cable television experience
• Working knowledge of MS Office programs
• Ability to follow guidelines, policies and procedures from Insight manuals and Knowledgebase
• Ability to make decisions and solve problems while working under pressure
• Must be persistent and able to negotiate in the best interest of InsightBusiness and the company
• Knowledge of record systems, standard office procedures and business organization
• Exceptional attention to detail
• “Customer first” attitude!

 APPLY TO:
Linn Station Human Resources
E-mail: recruiterls@insightcom.com
Fax: 502-410-7698