Sales Support Engineer

Send Word Now is the leading provider of on-demand alerting and response services driving effective communication during time-sensitive situations.  Hundred of Global 1000 and government agencies use Send Word Now for both emergency applications as well as everyday lines of business applications such as field force mobilization/dispatch, traveler locator, internal communications and on-demand conference calls.

 Send Word Now is headquartered in New York City and is led by a team of professionals with extensive experience in both enterprise software and communications.

 Send Word Now employs redundant facilities nationwide and features a 24/7/365 call center and network operations center [NOC].

You are:

·         very intelligent

 

·         self-motivated

 

·         extremely organized

 

·         determined to get every detail right—and can

 

·         a resourceful problem solver

 

·         good with numbers

 

·         great with people

 

We are a growing high-tech communications company with more than 300 of the most famous brands on the planet as customers. Check out our website at http://www.sendwordnow.com.

 

As Sales Support Engineer, you will:

·         work with our nationwide sales/account management team (20%/less travel)

 

·         assist in recruiting new customer relationships and growing current ones

 

·         demonstrate our services and answer technical questions

 

·         provide pre-sales training and support to prospects

 

·         write RFP responses and prepare briefings/white papers

 

·         educate customers and prospects concerning best practices, ROI,  and TCO

 

·         capture enhancement suggestions and shepherd them through our acceptance cycle

 

Education

You have a four-year college degree or better.

Qualifications

You have 2-5 years of directly applicable experience. You aren't just extremely capable with MS Office and end-user Internet tools—you are hands-on capable, for analytical purposes, in at least half of the following areas. You relish the opportunity to learn the rest aggressively.

·         Browser-based applications

 

·         Data scrubbing

 

·         SIP/VOIP

 

·         SMS (SMPP)

 

·         SMTP

 

·         SOA

 

·         SQL

 

·         Web Services (.NET)

 

·         XML

 

You have first-rate presentation skills. You're an excellent trainer, explaining high tech in plain English. Your writing is polished. (You know what homonyms are and why using them correctly is important.) You write solid technical copy. You thrive in a busy, demanding environment. You work when needed, as long as needed. You want fresh challenges and the opportunity to grow and advance professionally.

Compensation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

$70-$80k salary, full benefits, potential bonuses and stock options. Promotion-path position for the right candidate.

Location

Midtown New York City