Senior Manager, Sales Ops Retail Concept Stores

Job Location: US-WA-BellevueReference Code: 186061 Learn more about T-Mobile At T-Mobile, we help customers connect with the people who matter most in their busy lives. That takes new ways of thinking and an appetite for challenge every day. Our retail stores are where we deliver on the promise of great service and our retail team members are the people who make it happen. Do you stop at nothing to ensure every customer knows they're in good hands? Then get ready to shine. We offer a high-energy team-oriented environment, where your love of technology and people skills will be respected and well-compensated. Our products are the best in the business, and our passion for service is second to none. So when the customer walks through the door, you're ready to connect and offer the perfect solution, every time. Together, we can do great things. Senior Manager, Sales Ops Retail Concept Stores T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play.  In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help.  The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive.  That's why we're here.     Senior Manager, Sales Ops Retail Concept Stores   Position Purpose As a member of the Concept Development Team this person will be part of a team developing and executing programs that ensure that the concept store job descriptions, sales programs, coaching  & training programs, store day management and other operations initiatives are honed and ready to scale to the broader retail organization.     Primary Duties and Responsibilities: Create Retail Operations foundation in our Concept locations with our front line employees by identifying opportunities, driving solutions, and implementing tactics that translate to operational excellence and world class customer experience in Retail. Lead programs that inspire sales and operational excellence in our concept stores, in part through sharing best practices and supporting human resource and training initiatives Foster relationships with key internal stakeholders, cross-functional partners and Retail leaders to collaboratively implement programs to enhance the customer experience.   Position Requirements Functional/Technical Skills: Ability to translate complex business strategies into solid implementation plans that drive results Possesses advanced analytical and critical thinking skills Strong communication, interpersonal and cross-functional team skills Ability to identify and apply short-term and long-term business process solutions Must be a out of the box thinker who is able and willing to take risks Project planning and management skills   Experience 3+ years experience in retail management with emphasis on operational excellence 3+ years experience retail operations in specialty and/or big box environments Must have multi-unit experience Experience launching and creating people related programs that improve the customer experience Experience in an operations role focusing on the back end processes of a retailer Successful track record of meeting specific business objectives and performance metrics in a role of responsibility Experience working for a retailer and launching a new concept, brand or point of distribution is preferred   Education and Training Bachelor's Degree or equivalent experience   T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.   T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.    T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce. If interested, please apply online here. The benefits of teamwork Career growth, personal recognition and diversity are all part of our high-energy culture. Team members enjoy competitive pay, generous paid time off, wicked-cool wireless discounts, education assistance, medical/dental, a superior company-matched 401(k) plan, training and development and more!