Services Delivery Specialist

In this role, you will provide leadership to Engagements for our Telecom Cost Management Services clients which include a focus on meeting and exceeding customer expectations of quality service and superior standards.

Roles and ResponsibilitiesPerform the day to day management of the following business area: Serve as primary contact with Client. Communicate weekly/monthly status/performance reports to client

 Work closely with Integration team to drive project to successful closure within expected timeframes and budget.

 Provide Month-end Reporting of all client invoices/spend/carrier/provisioning/cell activity/SLA’s.

 Quality Assurance, Customer Satisfaction Ratings.

 Process development related to issues causing provisioning/processing delays.

 Responsible for ensuring Service Level Agreements are met within documented timelines. 6-8 years business, consulting or finance/telecom/technology-related work experience.

 Position requires a high degree of interpersonal communication, analytic and leadership skills.  Ideal candidate must be decisive, flexible, and calm under pressure.  Candidate must be able to manage multiple groups outside their direct control and facilitate team oriented dialogue to ensure successful management of the program.

 Must be proficient on Excel, Word, PowerPoint, MS Project and Visio.

 Project Management Experience Required.



Education

 

A BS/BA degree in a financial discipline (Finance, Accounting, Business etc) is preferred.

 

 

Calence, Inc., a Cisco Gold Partner, is the elite in networking and network integration. Calence builds, manages and optimizes customized, client-centric networks that are strategically tailored to meet an organization's specific business goals and requirements. We design, implement and manage network architecture solutions that reduce information technology costs, improve internal processes and increase operational efficiency. As a single source provider for an organization’s complete networking needs, Calence focuses on a wide range of specialty areas, including voice, video, data, wireless, application performance and information security. Calence was voted one of the “Best Places to Work in IT” by Computerworld Magazine and was the recent recipient of multiple awards from Cisco Systems including The Arizona Partner of the Year and The Arizona Security Partner of the Year for The Cisco Enterprise Sector and The Arizona/New Mexico Partner of the Year and The Arizona /New Mexico Advanced Technology Partner of the Year for The Cisco Commercial Sector. Calence was the recipient of an ACE (Arizona Corporate Excellence) award ranking it 33rd for 2005 among all Arizona private companies.

Calence values each person’s unique contributions, irrespective of age, gender, ethnic origin, sexual orientation, disability or religious beliefs and is an Equal Opportunity Employer.

R3

 Click the following link to apply online:
https://www.hirebridge.com/application/appchoice.asp?jid=61289