Sr. VoIP Network Engineer

Position:  Sr.  Voice Network Engineer

Manager:  Sr. Director of Operations

RingCentral, Inc. is a well-funded, privately held company that is a leading provider of hosted telecommunications services to the very large, fragmented marketplace of very small (1-10 person) businesses.  The Company’s mission is to revolutionize small business communications by delivering the professional quality and efficient functionality that larger companies can afford as a valuable, affordable and easy to use online hosted service.  RingCentral’s addressable market is massive and the company already has established strong customer traction (>50K current paying subscribers), experiencing high adoption with low churn.  The Company, after building a proprietary, patent pending technology platform, is now focused on expanding the executive team to help drive the next phase of growth. 

 

Key Highlights:

· $8 Billion+ Market Opportunity.  There are 24 million small businesses (i.e., 1-20 employees) of which 14 million fall into RingCentral’s target market segments: Mobile Professional, e-Commerce Merchants, MultiLocation Business, SoHo, etc.

 

· Transformative Communications Solution for Small Businesses.  RingCentral brings big company communications functionality to small businesses as an affordable, easy-to-use hosted service.  It is easy to setup, administer and scale while providing robust features (toll-free, voice/fax/data, multiple extensions, call screening, call control, click-to-call Web functionality, Outlook integration, etc), easy integration with desktop and Web applications, and interoperability with multiple devices.

 

· Significant Momentum with Customers and Partners.  RingCentral has over 50K paying customers and is growing rapidly.  The Company has recently launched a co-branded service with British Telecom in the UK.

 

· Proven SaaS Business Model and Profitable Unit Economics. The SaaS business model has a history of successful precedents, including Salesforce.com, WebEx and NetSuite.  RingCentral has strong unit economics with high gross margins and IRRs. Note that the company had already achieved a strong revenue run-rate and was cash flow positive before strategically deciding to bring on investors in order to finance more rapid growth.

 

· Patent Pending, Proprietary Technology Platform.  100 plus man-years have been invested in building the proprietary core platform which has nine patents pending.

 

· Experienced Team and Blue Chip Investors.  The two founders collectively have over 30 years of telecom experience and sold their previous venture to Motorola after shipping over 25MM units of desktop communications software through the PC OEM channel in partnerships with companies like IBM, HP, Toshiba and others. Company’s lead investors Sequoia Capital and Khosla Ventures have a track record of building world-class companies that speaks for itself


 

This position will be instrumental in assisting the company to deliver high levels of service availability.

Responsibilities:

-  Design, implement, test and administer production Network and Telephony environments

-  Develop processes and tools to proactively monitor all IP Telephony and Network infrastructure to ensure performance and high availability

-  Assess utilization trends and make appropriate design and implementation recommendations to scale the architecture

-  Plan and manage all aspects of Network & Telephony related projects

-  Scale & deploy redundant collocation facilities

-  Provide 24x7 on-call support and escalation to network & telephony carriers

 

Required Qualifications:

 

-  5+ years experience as a Sr. Network Engineer

-  Deep understanding of network and voice protocols

-  Understanding of data center power, cooling & cabling infrastructure

-  Experience in supporting mission critical 24x7 telco service

-  Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly

-  Ability to grasp new concepts quickly

-  Ability to understand the problem and communicate it for others

 

Desired Technology Skills:

 

-  Network Hardware: Cisco, F5, Netscreen, Juniper, Sonicwall, Watchguard

-  Protocols –IP/VoIP: TCP/IP protocols suite, 3GPP/3GPP2, IMS/NGN, SIP/SDP, STUN, H323, MGCP, BGP, HSRP, OSPF, DNS

-  Security:  IPSec, VPN, L2TP, PPTP, TLS/SSL, Digital Certificates, IPS/IDS, SSH, RADIUS, TACACS+

-  Lan, and Wan: Ethernet/VLAN/ Spanning tree, Frame Relay/ISDN/Tx/OCx, Routing protocols

-  Network analysis and EMS:  Wireshark/EtheReal, ClearSight, Kismet, CiscoWorks, OpenView

-  SOFTSWITCHES/GATEWAYS:Session Controllers/Proxies and Media Gateways – SER/OpenSER, Asterisk, Broadsoft, Cisco CallManager/Unity, Metaswitch, Sonus, Sylantro, Coppercom, Nortel C2K, BEA Weblogic

-  Virtualization and Storage: Vmware ESX/Server/Workstation, MS VPS, XEN Server, iSCSI, FC

 

Bonus Points:

-  BS in Computer Science or Electrical Engineering

-  Knowledge of Russian language