Supervisor

Location: US-GA-Central/Augusta Status: Full Time, Employee Job Category: Customer Support/Client Care Company: Teleperformance USA Established in 1978, Teleperformance is the leader and global expert in contact center management, creating more value through a better customer experience. Our core business spans the full spectrum of contact center solutions. Teleperformance has the largest global footprint in the industry with 281 contact centers, presence in 45 countries, servicing over 75 markets and 15 Nearshore and Offshore locations. Supervisor PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS · Responsible for direct supervision of 12 to 20 Customer Service Representatives· Ensuring that customers receive prompt, accurate and professional answers to questions· Maintains professional and accurate customer/technical support environment· Assists Manager in creating work flow charts and scheduling shifts for efficient coverage· Analyzes call flow and makes recommendations for more efficient call tracking· Coaches and motivates staff· Assists in interviewing and selection of new employees· Responsible for maintaining CSR service level· Thrives as a team player in a fast-paced, high-energy, change-oriented environment· Performs other related duties and assignments as required and as assigned by supervisor or manager  EDUCATION · College Degree preferred EXPERIENCE · One year supervisory experience · One year call center experience