Supervisor Customer Support

Responsibilities: -- Supervise a team of Customer Care Professionals including establishing performance goals, providing FOCUS and performance reviews, and supporting team and individual employee development-- Partner with Team Manager to Coach and develop,lead an effective Customer Customer Care team to achieve clearly defined realistic productivity goals.-- Communicate and manage expectations for work adherence and compliance, work order accuracy and achievement of service level, utilizing call monitoring, reports and other call center technologies.-- Provide coaching and feedback on employee performance that ensures consistency and a high level of customer service. Facilitate positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees-- Support team members in problem solving to attain first call resolution-- Actively promote and motivate individuals and the team toward achievement of sales goals.

Other related duies as assigned.

Punctual, regular, and consistent attendance.

QUALIFICATIONS:

B.S. /B.A. Degree in related field or equivalent experience-- 2+ years related experience in a supervisory position in a customer care environment preferred -- 4+ years experience providing superior customer service care as a Customer Care Professional preferred-- Excellent written, verbal, and interpersonal communication skills-- Strong organizational skills, follow-through and demonstrated leadership and coaching skills and ability to multitask and meet deadlines.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Comcast is an Equal Opportunity Employer

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=497635-3-83