Supplier Relations Manager

iPass is the industry leading supplier of global enterprise connectivity solutions and we are currently accepting resumes for a Supplier Relations Manager. Position is based in Irvine, California. **ONLY LOCAL CANDIDATES WILL BE CONSIDERED**

This individual will concentrate on the development and management of all wholesale service providers on the iPass Virtual Network as well as any vendors utilized by iPass to support Dial, Wi-Fi/ENET, Mobile Data and Fixed Broadband services. The development and management includes, but is not limited to, procurement, deployment, cost, quality, relationship, product and finance. This individual will also work closely and coordinate with other internal departments regarding any network and vendor issues.

Responsibilities:

 Identify Tier-1 and other access providers for resale, use within or to support the iPass virtual network.  Negotiate purchase of access, services for resale or use with focus to maintain or improve margins/cost.
 Manage new access providers into production.
 Increase the total number of available POPs or coverage on the iPass virtual network with special attention to the strategic countries/cities frequented by business travelers or for home/retail services.
 Evaluate/obtain facility based network resources (fixed ports, dedicated lines).
 Identify coverage gaps and prioritize network build out.
 Develop and maintain Service Level Agreements (SLA) with all providers.
 Work closely with Business Development on transitioning new access providers.
 Proactive procurement based on anticipated growth with corporate customers.
 Ensure that all access and service providers meet minimum acceptable standards in order to be included in the iPass network.
 Assist in grooming the network for the highest quality and lowest cost.
 Review and analyze POP/Vendor/Country/City data for performance and reliability.
 Ensure network has appropriate mix of vendors (ISP, CLEC, ILEC) for redundancy and diversity.
 Work closely with various internal organizations (Vendor Operations, Network Analysis, TAC) to review quality of suppliers and provide assistance.
 Focus on improving margins by lowering costs.
 Develop and maintain provider relationships through proactive supplier relationship management.
 Work closely with the Billing Analyst/Finance to coordinate billing reconciliation for providers.
 Assist and support other internal departments in the problem resolution process for any provider related problems.
 Review and monitor minimum contractual commitments.
 Renegotiate pricing where possible with key providers.
 Work closely with various internal organizations (BD, Strategic Marketing, Product Management, VOM) for input on the development and management of suppliers.
 Work with iPass organizations to forecast network growth for suppliers (minutes, devices). Minimum Position Requirements:
 Minimum bachelor’s degree in business field, MBA preferred.
 3+ years experience as an Account Manager/Supplier Relations manager, with equal experience in contract negotiations.
 Strong experience in Microsoft Office suite, Access, Email and Internet required.
 Internet and/or telecom industry experience required.
 Ability to work independently and with minimal direction.
 Ability to adapt as business and service requirements change.
 Handle multiple projects in a fast paced environment.
 Ability to travel domestically and internationally as needed.
 Strong verbal and written communications skills.

iPass offers a competitive salary and benefits package. If your qualifications are a match for this position, please email your resume and salary requirements to [Click Here to Email Your Resumé]

iPass is an Equal Opportunity Employer.

About iPass:

iPass unifies the management of connectivity, security and devices for the distributed and mobile enterprise. iPass on-demand services combine home, branch and mobile office connections into a single manageable system, complete with security services such as patch management, endpoint policy enforcement and mobile device management services. A public company (NASDAQ: IPAS), iPass is based in Redwood Shores, California, with offices throughout North America, Europe, Asia and Australia.