Supv-Telesales

Sales/Retail/Business Development           7 years 5 years     2 years   6 years     2 years   1 year   About Us A career with Verizon Wireless is not like a career anywhere else. Our dynamic, innovative, high-growth environment, combined with a genuine desire to make success achievable at work and in life, translates into award-winning training and benefits, a strong commitment to diversity, and exceptional opportunities for professional growth for every member of the Verizon Wireless team. A respected industry leader, Verizon Wireless is home to the most reliable network, quality products and services, and customer service that is second to none. As we work to stay at the leading edge technologically, we remain committed to offering customers across the U.S. the most reliable service on the nation's best wireless voice and data network, and offering employees unlimited opportunities to excel. Job Description Supv-Telesales p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Responsibilities Performance Management: Meet and exceed defined sales and retention objectives through ongoing training, coaching, and monitoring of individual and team performance. Assess individual and team performance, and initiate developmental plans to narrow competency gaps.Reporting: Responsible for timely monitoring of daily/weekly/monthly reporting of sales results/activity to ensure sales, retention, and compliance objectives are met.Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer inquiries and concerns in a prompt and empathetic manner.Staffing / Employee Relations: Analyze staffing needs of team. Provide hiring, promotion, and disciplinary action recommendations. Market & Industry Knowledge: Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with team. Analyze and provide recommendations to Marketing, Training, and Customer Service for process and/or system enhancements. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Qualifications 2-4 years experience in a sales environment required.1-3 years management experience preferred.Familiarity with telesales / call center environment desired.High school diploma required. Bachelor's degree preferred.PC proficiency in Microsoft Office required.Proven success in customer resolution/satisfaction is required.Proven leadership ability and knowledge of wireless industry desired.Previous experience in developing and coaching a high performance team desired.Strong written, verbal, interpersonal, and communication skills.Self-motivated and highly organized individual.Ability to work well independently and in a team environment. We are an equal opportunity employer m/f/d/v. It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life. We are an equal opportunity employer. m/f/d/v Career Video http://www.view-career-video.com/videos/vzw/ Careers Site http://www.verizonwireless.com/b2c/aboutUs/careers/index.jsp Privacy Statement