Technical Trainer

- Identify training needs of Technical department.
- Formulate and implement training plan to meet operational needs (i.e. reduce repeat trouble calls, installations followed by trouble calls, non-responding converters, etc.)
- Coordinate with Regional Training facility to ensure consistency of training curriculum.
- Emphasize customer and interpersonal relationship skills to staff that ensures system meets "first call resolution" standards.
- Utilize Comcast University course materials to implement training curriculum for system technical personnel with CommTech ratings 1-4.
- Collect and disseminate product information to the field staff in a timely manner.
- Promote Comcast Credo in relation to technical training within the system.
- Evaluate training accomplishments of employees and provide constructive feedback to Technical Supervisors/Managers.
- Maintain system training hours/per technician, with observations of performance.
- Provide documented feedback to appropriate supervisor/manager to facilitate internal counseling for employees that lack minimum requirements for achieving minimal training requirements for advancement.
- Assist in the development of future training programs.
- Tracking of employee promotion eligibility dates, and provide recommended training calendar, to ensure timely advancement of technical staff.
- Perform other related duties as assigned.

QUALIFICATIONS:

Minimum Qualifications:

- Bachelor's degree or the recognized equivalent in work experience.

- Minimum of 1 years experience in technical training and/or adult education preferred

- Minimum of 5 years' field experience.

- Proficient in CHSI, CHN, HDTV and DVR.

- Must be proficient in PC and MAC system operations.

- Ability to address the importance of quality customer service.

- Achieved equivalent of Comm Tech 3, preferably Comm Tech 4.

- NCTI and/or SCTE certified preferred.

- Must have experience in operating field test equipment such as signal level meters, DSAM meters, TDR and VOM.

- Strong computer and computer software skills are needed, including Word, Excel and Powerpoint.

- Excellent analytical skills and attention to detail.

- Excellent organizational skills and the ability to handle multiple projects and meet timelines with minimal supervision.

- Excellent verbal, written and interpersonal skills a must.

- Must be able to work flexible hours as needed.

- Punctual, regular and consistent attendance.



Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.

Comcast is an EEO/AA/ Drug Free Workplace

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=508949-3-103