Telecommunication Technician

The candidate will serve as a VoIP Engineer on the Data/Voice Team responsible for the design, implementation, and administration of a nationwide VoIP network supporting 1,200 OIG Employees.  The candidate should be a self-starter with excellent organization, administrative, and interpersonal skills able to meet or exceed customer expectations with minimal supervision or direction.

 

The candidate will be responsible for:

 

·  Supporting the OIG VoIP telephony infrastructure

·  Level 2 support of operational issues for VoIP, traditional voice, and data systems

·  Technical leadership, architectural design, project management, and deployment of Cisco VoIP solutions

·  Supporting technical projects to reduce cost, improve service, or provide innovative business solutions consistent with the OIG business strategies

·  Engineering design, configuration management, deployment, installation, maintenance, and upgrade of VoIP solutions (both software applications and network hardware)

·  Installation of Cisco Call Manager software, hardware setup & testing, remote monitoring, scripting, and integration with other enterprise applications

·  Excellent written and verbal skills

 

Required Experience:

 

· Three - Five years of experience performing VoIP administration, general telephony engineering, and technical project management

· Two years Cisco Call Manager a must (Managing and administrating the enterprise)

· Two years Cisco Unity (Managing and administrating the enterprise)

· Two years with voice infrastructures design and support in a Cisco environment

· Supporting multi-site configurations in system engineering and administration role

· Cisco IPCC

· Cisco IP-IVR configuration and scripting

· CISCO ICM/IPCC scripting

 

Desired Experience:

 

· CCNA

· Understanding Circuit types

· Knowledge of Cable structure

· XML programming

· Video Conferencing experience

· Cisco Unified Presence Server (CUPS)

· Cisco Emergency Responder (CER)

· FaxCore Fax server

·  ADTRAN Atlas 550 IMUX for connecting Multiple PRI devices to Vendor PRI Circuit circuit(s)