Telecommunicator (08-073)

Responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call
Relay Center (ECRC) from citizens for emergency and non-emergency issues in
adherence to departmental policies and procedures; obtain information from
callers and determine type of action to achieve successful problem resolution;
record citizen information into the computer database ensuring 100% accuracy;
employ complex Graphical Information Systems (GIS) ensuring calls for service
are relayed to the appropriate governmental jurisdiction; establish a good
working relationship with team members and department contacts in order to
maintain and continuously strive to improve the level of overall service being
provided; assist with performing quality review of services provided and
department interactions by escalating work flow and communication issues to
supervisor to help identify trends indicating the need to revise existing
methods and procedures. Minimum qualifications include: High school diploma required. Associate's degree in communications, business, or similar field preferred. Must have a minimum of one year experience (prefer 2 or more years) in emergency services dispatching in a 9-1-1 center or similar environment required. 24/7 on call experience preferred. Basic knowledge of MS Outlook, Excel, Word, and PowerPoint is required. (posted 3/27/08)