Telephony Technical Analyst

At CIBER we believe our employees are our most valuable asset.  CIBER, Inc. offers a complete range of benefits which include health, dental, vision, life insurance, stock options, ESSP, STD, LTD, 401(k), tuition & training reimbursement, referral bonus and PTO/holiday pay.  CIBER will also sponsor an H-1 if needed and also can provide sponsorship for permanent residency.  www.CIBER.com  Job Description / Required skills:CIBER Inc currently has (1) position available for a Technical Analyst for a long-term stable opportunity located in Bloomington, IL. This resource will join the Voice and Video Telecommunications team and be assigned to the Claims Phone Hub project.  The Voice and Video Telecommunications component is responsible for: · Implements, integrates, and supports The Client infrastructure with technical applications and related vendor software/hardware· Performs research on infrastructure technologies and tools; designs and implements infrastructure architecture; implements and upgrades products· Responsible for the integrity of the infrastructure through product selection, development, understanding and managing the infrastructure, performance, and stability· Develops, follows, and/or implements infrastructure policies, strategies, guidelines, standards, and procedures Interfaces with business partners to:· Understand their technical needs· Design, develop, or recommend integrated technical solution · Implement and support integrated technical solutions research, recommendation, and design implementation of voice/video telecommunications equipment and associated technologies.  This individual will be responsible for:· Providing technical assistance to the Zones with the cut-over of spoked sites to the hub (Operation Center). · Assisting the VVTS component with Tier 3 support of the Avaya telephony voice infrastructure including handling a wide variety of incident and problem resolution for the Enterprise· Record, understand, analyze, and resolve incidents and problems on the voice network· Effective use  HP Service Desk (HPSD)· Communicate with customer, business partners, and leadership with the ability to put technical information into layman's terms· Follow established procedures for documenting, resolving and escalating business partner incidents/problems· Other duties as assigned. Skills sets required but not limited to:· Broad based knowledge of infrastructure technologies· Experience with Avaya telephony hardware and software, specifically the S8700 platform· Experience with Intuity LX systems· Above average knowledge of Unix/Linux and Windows servers· Ability to perform troubleshooting on an Avaya PBX based telephony network to isolate, diagnose, and correct incidents/problems· Ability to work in team environment· Ability to think strategically and from a broad perspective· General understanding of current infrasturcture industry trends/best practices Other desired skills include:· Experience in converged networks · Experience with Cisco telephony equipment· Experience with Cisco's Unified Messaging· Critical Competencies · Accountability· Critical Thinking· Customer Focus· Decision Making & Judgment· Initiative· Leadership· Resourcefulness· Self-Improvement· Work Ethic CIBER, Inc. (NYSE: CBR) is a leading international system integration consultancy with superior services for both private and government sector clients. CIBER’s services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures. Founded in 1974, the company’s consultants now serve client businesses from over 60 U.S. offices, 22 European offices and three offices in Asia. With offices in 17 countries, annualized revenue run rate of approximately $950 million and approximately 8,000 employees, CIBER’s IT specialists continuously build and upgrade our clients’ systems to “competitive advantage status.” CIBER, ALWAYS ABLE  CIBER, Inc. is an equal opportunity/affirmative action employer. Location: Bloomington, om  Status: Full Time, Temporary/Contract/Project, Employee Job Category: IT/Software Development Company: CIBER, Inc. Contact: Jane Conway Email: Apply by Email