Telesales

Company Description:

NEXGEN, one of Sprint’s largest wireless partners in New England, is seeking energized, open-minded, hard working individuals to join our team.  If you are passionate about sales and about being successful then this is the exciting, challenging and rewarding career for you.  NEXGEN is one of the most competitive and fastest growing wireless sales organizations in the New England area with over 20 years of wireless and sales experience.

 

Mission Statement:

At NEXGEN our goal is to become the dominant provider of the latest in wireless phones, wireless data solutions, wireless accessories and wireless services combined with a quick and simple sales experience.

 

Responsibilities:

Ø Showcase your sales skills and believe in what you are selling.  Always new, exciting and innovative wireless products and services being launched.

Ø Rally around company sales contests, sales programs and incentives.

Ø A chance to stay connected with customers through outstanding retention efforts and friendly customer service.

Ø Lead the way amongst the team with daily telesales and prospecting efforts.

Ø Responsible to handle outbound calling to create opportunities to increase handset upgrade sales, add-a-line sales, add-on features/data sales, accessories sale, etc.

Ø Be part of a team that provides unparallel sales and service to valued customers. 

Ø Take advantage of state of the art telesales resources such as Salesforce.com, SalesGenie.com & Gryphon Tools to name a few.

Ø Capitalize on leads derived from Direct Mailings that will be sent to valued customers that are eligible to upgrade. 

Ø Facilitate the process of sending “Thank You” cards to customers who purchase a handset followed up with a phone call.

Ø Provide friendly follow up with customers who visit one of Nexgen’s Service & Repair locations to insure customer satisfaction.

Ø Offer tremendous savings to customer by enrolling customers in the Nexgen Loyalty Program.

Ø Provide sales and service to both consumers and to business customers. 

Ø Your chance to grow, build your sales opportunities by maintaining customer relations.

Ø Communicates effectively with customers, co-workers and staff.  Be part of a group that fosters interdepartmental teamwork.

Ø Your chance to demonstrate excellent speaking and listening skills along with great people skills.

Ø Showcase your time management and organizational skills; complete projects and paperwork by assigned due dates.

Ø Be proactive in all forms of communication – email, answer calls, return calls, written correspondence, etc.

Ø Work traditional Monday – Friday hours in a team setting (may include some occasional weekends and holidays).

Ø Be part of a team atmosphere in which employees are empowered and recognized.

 

Preferred Qualifications:

Ø 1-3 years of selling experience or equivalent.  Telesales experience a plus.

Ø Strong understanding & commitment to the importance of great customer service.

Ø Dynamic personality, communication and phones skills.

Ø Highly motivated, eager, determined, resourceful and proactive.

Ø Ability to succeed in an office / field / business sales environment.

Ø Professional and effective oral and written communication skills.

Ø Superior time management and organizational skills.

Ø Valid driver’s license required.

 

NEXGEN offers a competitive wage, commissions/bonuses and benefits package along with a generous discounted wireless phone program.  If you love sales, cool technology and a growing business, we want to hear from you.  Nexgen is dedicated to diversity in the workplace. Nexgen is an Equal Opportunity Employer.