Tier I Tech Support Rep (IP)

Position Summary:
This is an entry-level position in the call center, responsible for performing a variety of customer service functions such as technical support and billing duties. The individual professionally interacts with customers via telephone who are seeking customer education and "Tier 1" IP technical support which includes basic troubleshooting of the Comcast IP Network, e-mail, operating system, connectivity issues and billing questions. The position is responsible for a full range of knowledge regarding online products and integral workings of cable. The individual is responsible for providing accurate information concerning online services and product pricing. The individual must have a sales orientation, exceptional soft telephone skills and a keen ability to understand broadband technology. Company provides specialized, paid training to successful candidates.

Responsibilities:
- Answering incoming calls, providing the highest customer experience using PC based computer.
- Perform basic troubleshooting tactics to resolve IP technical issues and/or cable technical issues.
- Prepares work orders for maintenance requests after determining if field visits are required, and ensures appropriate follow-up procedures are met.
- Provide details of serviceable areas not accurately tracked in databases and ensure systems are updated.
- Maintains and updates customer accounts.
- Be proficient in the use of software installed by Comcast installers.
- Upgrades additional products and services to existing customers.
- Corrects errors and discrepancies on customer billings as necessary.
- Ability to work independently in a fast paced environment and escalate customer's issues responsibly.
- Ability to exercise scheduling flexibility (work holidays, split days off, late evenings and weekends).
- Performs other related duties as assigned.
- Punctual, regular, and consistent attendance.

**The minimum salary for this position is $11 per hour.**

QUALIFICATIONS:

Minimum Requirements:
- High School Diploma or the recognized equivalent.
- Computer literacy: WIN2000 Professional, WINXP and MAC OS 9.0 or better, Internet browser and proven technical aptitude.
- A minimum of one year proven customer service experience.
- Excellent written, verbal and interpersonal communication skills.
- Proven track record of follow-through and ability to multitask.

Preferred Qualifications:
- 1-3 years experience in the cable industry and/or related work experience.

Comcast is an EEO/AA/ Drug Free Workplace

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=503163-3-823