Account Manager

The security industry is constantly evolving. There are new security and management challenges every day and we are positioned to always meet our client’s needs. We do this through training programs that go far beyond the first day on the job. The best people work for the best companies…including industry leaders such as AlliedBarton. Basic Job Responsibilities: • Supervise the day to day security operations of an assigned Client Site • Manage a team of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support. • Ensure the Client Site is provided with high quality security services to protect people and property. • Build, improve and maintain effective relationships with both client and employees • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service • Ensure all required reporting and contract compliance requirements are met • Handle any escalated security issues or emergency situations appropriately • Other management responsibilities as determined by Client or District Manager Basic Qualifications: • College degree in Business Administration/Criminal Justice or equivalent experience. • At least 2 years of business management/operations/supervisory experience. • Previous Contract Security, facilities management, military or law enforcement experience preferred. • Ability to develop and grow customer relationships. • Experience in hiring, developing, motivating and retaining staff. • Strong time management experience required with the ability to perform multiple tasks simultaneously. • Outstanding interpersonal and communications skills required. • Ability to work in a team-oriented management environment with the ability to work independently. • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis. • Previous payroll, billing and scheduling experience preferred. • Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results Account Manager Client/Job Specific Skill Qualifications: • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates. • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.). • Assure that employee grievances are heard and resolved (with help from appropriate Support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.). • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site. • Provides the basis of a great place to work by treating staff with respect • Meet all contractual scheduled hours with a minimum of unbilled overtime. • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet AlliedBarton’s corporate training standards. • Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations. • Perform account audits and off-hour visits, completing required documentation. • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff. • Manage uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists. • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction. • Be responsible for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager will be provided a pager to facilitate emergency around-the-clock contact. All pager contacts must be responded to promptly. • Efficiently interface with district and support staff and negotiate realistic deadlines for needed services. • Administer site safety program, workers’ compensation and risk management programs as appropriate to the site and Corporate procedures. • Participate in unemployment hearings • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management. • Enforce AlliedBarton policies as outlined by the handbooks and executive memos. • Prepare / manage annual budget and meet account financial goals including gross profit, overtime, and payroll accuracy. These will be greatly impacted by high employee retention / low turnover. • Assist District Manager with rate increases, billing management and accounts receivable. -Must have a clear motor vehicle record. We offer a competitive compensation package including salary, benefits, bonus potential, training and opportunities for advancement. AlliedBarton is proud to be an Equal Opportunity Employer M/F/D/V. To Apply for this position, please CLICK HERE AlliedBarton is a trade name, used for marketing purposes by AlliedBarton Security Services LLC, AlliedBarton Security Services LP, Allied Security LLC, Allied Security LP, and Barton Protective Services LLC. Each of these companies is individually licensed in the jurisdictions in which they operate. AlliedBarton is an Equal Opportunity Employer M/F/D/V COMPANY: Allied Barton Security Services LOCATION: Charleston, SC 29401 STATUS: Full Time, Employee JOB CATEGORY: Security/Protective Services REFERENCE CODE: 932-171455MON   REFERENCE CODE:932-171455MON