Director of Account Management, East Region

Job Category Sales/Retail/Business Development Job Reference Code PCK150-27682 Director of Account Management, East Region, Expedia Corporate TravelThis individual can be located anywhere on the East Coast-Virtual Location. Must have experience managing a team of Sales and/or Account Managers. Technology or Travel background preferred. No Consumer Packaged Goods (CPG).Expedia Corporate Travel is a full service travel management that combines the ease and efficiency of online travel services with the personal attention of traditional travel agencies. ECT is changing the way business travelers plan, book, and manage their trips. We help thousands of corporations manage their travel programs, helping them save millions of dollars a year. During our 5 year history we have demonstrated consistently strong growth, becoming the 5th largest corporate travel management company in the world.We are looking for a Director of Account Management for the East Region of the US. In this leadership role you will manage a team of account managers as they manage and grow our portfolio of existing corporate travel clients. You and you team will be responsible for ensuring the portfolio meets or exceeds its commitments around transactions and wallet share. You and the team will be responsible for driving corporate travel program consolidation within the client portfolio. And you will be responsible for achieving 100% of account renewals. You will work closely with the regional sales team to close new business. And you will work with the customer service team to both guarantee the smooth implementation of new clients, and ongoing satisfaction for existing clients.This position is based in the East region of the US, and can be based anywhere within that region.RESPONSIBILITIES? Manage and develop a team of up to 10 account managers.? Oversee regional portfolio growth, including transactions and wallet share? Manage the client renewal process? Collaborate with customer service to ensure successful client implementations? Partner with customer service to maintain high customer satisfaction and quickly resolve issues? Work closely with counterparts in Europe and Asia to develop and execute global account plans as appropriate? Create and sell new growth opportunities for clients? Ensure individual account managers have balanced portfolios? Determine quarterly quota attainment and corresponding compensation for account managers? Regularly communicate portfolio performance, opportunities, issues, and resolution to senior management in writing and verbally.QUALIFICATIONS? 10+ years experience managing large accounts, including working directly with C level executives? BA/BS or equivalent in a related field? Prior experience in travel strongly preferred? Demonstrated experience managing virtual teams required? Practical experience managing variable compensation plans is required? Demonstrated experience achieving high growth and quota attainment within a customer portfolio? Proven experience delivering high customer satisfaction? Ability to work across sales and customer service teams is required? Strong oral and written communication skills are required? Ability to travel up to 50% of the timeExpedia Corporate Travel offers a high energy, entrepreneurial environment that encourages new ideas and thinkers at all levels. We provide a comprehensive compensation and benefits package including insurance, 401K with company match, generous vacation, casual attire, free parking, and an exciting and dynamic work environment..