Senior Travel Counselor - Ft. Campbell

Position Description:

Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Responsibilities:
- Creates domestic and international travel arrangements for clients to include air, hotel, and ground transportation.
- Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and procedures.
- Supports one or more accounts
- Operates within general procedures with supervised results.
- Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
- Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy.
- Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
- Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
- Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Performs other duties as assigned.



Position Requirements:

- Industry knowledge and reservation skills in order to create domestic and international reservations.
- Three to five years travel agency experience preferred
- Proficiency in a Sabre CRS preferred
- Government travel experience a plus
- Ability to meet and maintain required performance standards
- Excellent customer service skill required



Position Attributes:




Business Unit:

4CWTA - Carlson Wagonlit Travel

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=514235-3-443