Supervisor of Inflight, IAD

Supervisor of Inflight (IAD) Compass Airlines, a wholly owned subsidiary of Northwest Airlines, Inc., is currently seeking a Supervisor of Inflight in Chantilly, VA. As a startup operation, we have an immediate need for someone with exceptional business judgment and discretion as well as the initiative and competence to make a significant contribution to the organization. Job Purpose The Supervisor of Inflight is responsible for the day-to-day leadership of the Compass Airlines’ Flight Attendants. This involves the leadership of a staff focused on the delivery of safety and customer service functions in the aircraft cabin around the carrier’s system. The Supervisor of Inflight will provide coaching and support to the Flight Attendant workforce. In addition, they will ensure quality customer service by monitoring onboard service and overall Flight Attendant operational performance.Job Qualifications One-year certificate from college or technical school; or equivalent combination of education and experience. One to three years line experience as a Flight Attendant, which should include a variety of working conditions and aircraft types. Three to five years experience in a customer service function. Must have working knowledge of Part 121 operations. Negotiation experience with a union group and teaching or instructor experience is preferred. FAA-Issued Flight Attendant Certificate is desired. Able to read, write, and speak fluently in the English language. Legal to work in the United States (A citizen or national of the United States, a lawful permanent resident, or an alien authorized to work) Job Responsibilities:  Responsible for the development of the Flight Attendant workforce. Ensures that the Flight Attendants comply with all Company policies and procedures. Ensures strict and timely compliance with all FAA and other regulatory requirements as well as Compass Airlines’ established policies and procedures. Promotes and secures adherence to policies that ensure the highest levels of safety through the Inflight staff. Develops and implements rigorous safety and service delivery approaches and standards for a higher level of procedural consistency in the cabin. Works closely with the Manager of Inflight to establish a clear overall business and operating strategy for the Inflight department. Promotes a work environment that operates within core values, division goals, and supports team effort, open communication, continual improvement. Develops and implements corrective action plans based on results of Flight Attendant proficiency audits. Liaises closely with other major functions within the organization, ensuring that cross-business unit relationships and work processes are strong and that the units work effectively in delivering top quality safety and service. Represents the Inflight department with business partners and with regulatory agencies such as the FAA and DOD. Maintains a network with other airlines to assist in best-practices information exchanges. Receives, interprets, and disseminates information from vendors, partners and regulatory agencies. Works closely with the POI and Cabin Safety Inspector. Reviews external candidate applications, conducts interviews and makes recommendations for hire. Provides on-call assistance to respond to emergencies, procedural questions, coordinates problems and make on-the-spot management decisions. Responsible for the collection and handling of daily on-board sales monies/deposits. Maintains qualifications as an Inflight Instructor and Flight Attendant. Job Knowledge and Skills: Working knowledge of overall airline operations. Understanding of the Code of Federal Regulations. Knowledge and understanding of Inflight policies, procedures and processes PC skills desired including familiarity with Microsoft PowerPoint, Word, Excel, and Outlook. Must be adroit in ability to communicate at all levels, both inside and outside the Company. Possesses strong verbal and written communication skills and is able to articulate views. Ability to communicate with excellent listening and problem solving skills. Must be comfortable addressing large groups of people. Must have a highly approachable demeanor, ability to work with diverse levels of management and employees. Must have above average skills in the areas of organization and attention to detail. Must have the demonstrated ability to effectively plan and organize. Must be decisive and flexible. Ability to apply common sense in understanding and dealing with customers. Situations should be dealt with diplomatically and professionally. Must have a track record of outstanding personal leadership and accomplishments. Must be able to support and develop projects/programs simultaneously. Demonstrates a high degree of objectivity in assessing and evaluating problems and opportunities. Fact-based, analytic and structured in approach with a demonstrated ability to quickly diagnose and understand complex situations and to prescribe practical solutions. Ability to deal with a variety of emotion, frustration and unusual behavior diplomatically and professionally. Exposed to labor relations activities and experienced in the implementation and administration of collective bargaining agreements. Experienced in training/professional development and in leveraging training programs to improve performance in the field. Possesses an untarnished reputation for operational safety and reliability, integrity, consistency and adherence to corporate values. Capable of building strong working relationships across departmental boundaries. Proven experience in program development and project management. Must have a strong customer service orientation.  Job Specifics: Position is based in Chantilly, VA. Will include alternative work schedules, including night and weekend schedules. Travel throughout the domestic United States and Canada is required. Candidates must agree to submit to and pass a pre-employment drug screen and background check. How to Apply: Interested applicants should visit the following link: https://tbe.taleo.net/NA3/ats/careers/requisition.jsp?org=COMPASSAIRLINE&cws=1&rid=99 All submissions must include salary requirements. Local candidates preferred. No relocation assistance provided. Please reference posting number in all correspondence. Compass Airlines is an equal opportunity employer and does not discriminate in hiring on the basis of race, religion, color, disabled or veteran status, national origin, gender, age, citizenship status or other protected class status covered by federal, state or local law.