Team Leader - WAH, Austin

A Service Delivery Team Leader is responsible for leading the virtual Work-At-Home (WAH) Travel Counselors in Austin, Tx, providing travel services for American Express Cardmembers. Coaching and developing employees and making business decisions utilizing customer-focused principals is a primary responsibility. The Team Leader is expected to drive results through performance reporting and employee, customer and shareholder satisfaction feedback, effectively communicating results to motivate and retain employees. QUALIFICATIONS: -Minimum of 3 years travel industry experience. -Prefer 2+ years Amex call center Team Leader experience. -Consistently demonstrates self motivation, initiative, flexibility, and composure. -Excellent coaching and developing skills with a strong ability to motivate employees in a virtual environment. -Strong analytical/problem-solving skills in conjunction with excellent organizational and prioritizing skills. -Ability to be highly productive a self directed fast paced work environment. -Commitment to diversity initiatives and a basic understanding of business financial reporting. -Fosters openness & consistency in communication with the ability to achieve business goals and objectives as required. -Ability to travel. -Knowledge of American Express policies and procedures, extensive SABRE experience, SmartRez, and a working knowledge of the Leadership Model is preferred. Although this position is considered Work at Home, the candidate must reside within the Austin Metropolitan Statistical Ara, which includes the following counties: Bastrop, Caldwell, Hays, Travis or Williamson counties. Relocation assistance available to qualified candidates. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=508541-3-63