Travel Counselor - Alexandria

Position Description:

Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

- Creates domestic reservations for clients to include air, hotel, and ground transportation.
- May create single destination *international itineraries to major international destinations.
*Guideline: Maximum of 20% of transactions may be
 single destination international itineraries
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Supports one or more accounts.
- Operates within detailed procedures under close supervision.
- Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
- Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy.
- Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures
- Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
- Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Performs other duties as assigned.



Position Requirements:

- Industry knowledge and reservation skills in order to create domestic, and single destination international reservations.
- One to three years agency experience preferred
- Proficiency in Sabre CRS experience preferred
- Ability to meet and maintain required performance standards
- Excellent customer service skill required
- Ability to work a shift in a 24/7 environment



Position Attributes:




Business Unit:

4CWTA - Carlson Wagonlit Travel

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=505617-3-113