Career Position as a Customer Service Supervisor in a Fast- Paced and Exciting Environment.

Manager (Manager/Supervisor of Staff) Education Level: High School or equivalent Contact Information Company: Republic Services Address: Arlington, Texas 76011 Reference Code: CSR Supervisor - Arlington 040808 General Statement Does working for an industry leader sound like the professional challenge you are seeking? Republic Services offers a unique opportunity that fosters individual growth and rewards performance through a superb compensation package, career mobility, and corporate recognition. Republic Services is the Third Largest Waste Disposal Company in America. We are on the New York Stock Exchange (NYS-RSG). Visit our website http://www.republicservices.com/. Republic Services Inc, and our Management Team has received outstanding awards:• Forbes Best Big Companies - 2006 • America's Most Shareholder Friendly Company - Institutional Investor 2007,2006 • America's Top CEO in Environmental Services - Institutional Investor 2007,2006,2005 • America's Top CFO - Institutional Investor - 2007,2006,2005,2004 • Forbes Best Managed Companies - 2004 • Driver of the Year - Environmental Industry Association - 2007,2006,2005,2004 Job Description Career Position as a Customer Service Supervisor in a Fast- Paced and Exciting Environment. Summary - Assist in the management and supervision of 11 Customer Service Representatives in an in-bound call center that sells new business, resolves problems, and retains customers by providing value added services and solutions to customer needs.  We are a universality call center.' One call does it all'. Candidate needs to be able to provide leadership, strategic framework and delivery models for the implementation of an improved and standardized customer service experience. Provide assistance in interviewing, hiring, training, and skill development of our agents. Handle elevated calls to ensure even the most difficult customer or most challenging situation is resolved in a manner that fosters loyalty and value with prospective customers and current clients. Job Duties and Responsibilities Manage the daily operation of the in-bound call center while promoting a shared purpose, vision, and direction Lead, mentor, train, and develop highly motivated, productive and professional customer service agents Manage the customer contact processes and ensure that agents meet required quality metrics Monitor desktop phone stats to ensure enough agents are in the queue to handle call volume Promote exchange of knowledge, best practices, and creative thinking Personally handle escalated customer sales, complaints, and problem solutions Create a team atmosphere fostering success through performance improvement, competitive environment,  and achievement recognition Assist in staffing the customer service center with professional, career minded people.  This includes hiring, training, supervising, mentoring, and disciplining under performers if necessary. Qualifications/Requirements Must have minimum of high school diploma and/or 2 - 5 years experience and training in a customer service call center environment functioning in a leadership role. Experience in waste industry a plus Successful experience in achieving business goals through the managed performance of employees High degree of professionalism, integrity, commitment, and confidentiality with abilities to establish rapport, trust, and confidence  Dynamic presentation and facilitation skills with the ability to motivate and engage others Strong planning, time management, and organizational skills Proven decision- making and problem -solving abilities Working knowledge of Call Center metric analytics, reporting, and forecasting Experience in acquiring and applying industry Best Practices High competency level in MS Office Suite, internet research, AS 400 experience a plusOTHER SKILLS Typing 35 wpm Excellent telephone etiquette Organizational and follow-up skills Requires advanced problem solving skills Computer Skills (Word, Excel) Ability to add, subtract, multiply, and divide Ability to read and interpret documents such as  operating and maintenance instructions,  procedure manuals, flow charts Works closely with the operations, dispatch, and sales departments. Coordinates the transition between initial customer contact and sales/operations. Increase revenue potential through selling additional services. Provide flexibility through cross training of employees. Execute the overall goals of the division as directed by the GM. Ability to schedule and manage part time and full time customer service representative     Benefits: We recognize our most valuable assets - our people Competitive salary plus monthly commission Comprehensive training program Designated Career Path Medical Dental Vision Prescription Drug Coverage Short Term and Long Term Disability Flexible Spending Account 401K with match Employee Stock Purchase Plan Confidential Employee Assistance Program              Equal Opportunity / Affirmative Action M/F/D/V and Drug Free Workplace Employer