Customer Service Manager

At Safety-Kleen Systems, Inc., we take pride in our Environmental Commitment, Market Leadership, Unparalleled Service, and Talented People…WITHOUT A DOUBT™.

Safety-Kleen Systems, Inc. is a world class environmental service organization and market leader in industrial hazardous waste management. Serving more than 400,000 domestic and international customers, including over 400 of the Fortune 500; we are continuing our 40-year history of innovation by developing new products and services to meet changing customer needs across North America. We are a $1 billion company with over 4,500 employees across the United States, Puerto Rico, and Canada.

 

Help Safety-Kleen Systems, Inc., be a leader in the industry by acting as the Customer Service Manager in Chandler (Phoenix), AZ  This individual is responsible for ensuring optimum customer service leading to retention and expansion of the branch business. Key responsibilities include supervising customer service staff, ensuring services are completed in a timely manner, and managing customer relationships.

 

Responsibilities

·  Manage the branch customer service functions including hiring, training and supervision of the sales and service representatives (SSR).

·  Manage sales and service staff in achieving customer retention, on-time service performance, and accounts receivable goals by: observing corporate operating guidelines, training and reinforcing critical service skills, and working to prevent and resolve customer service issues.

·  Conduct inspections and ride-alongs with sales and service staff to ensure timely and effective servicing of customers’ equipment. 

·  Direct branch service scheduling and logistics to ensure on-time performance for all customers by aligning territories, defining routes, and managing associated paperwork.

·  Ensure SSR compliance with all applicable environmental, health, and safety (EHS) requirements by working with corporate EHS resources to keep all training and record keeping up to date, and by monitoring daily operations to assure performance is within regulatory guidelines.

·  Work with Branch General Manager (BGM) to ensure effective operation of the branch including maintenance and operation of branch fleet to company standards, assistance with branch incident alert and spill response systems, and control of branch inventory.

·  Administer branch accounts receivable program to maximize collection of money at the time of service, collect on overdue accounts, and determine when to pull an account.

·  Ensure that all branch customer service practices are conducted consistent with high ethical standards.

 

Qualifications

·  High school diploma or GED

·  3-5 years of experience and/or related training.

·  Class B CDL, Haz Mat, Air Brakes and Tankers endorsement.

 

Benefits
We offer a competitive compensation package and comprehensive benefits.


 *Safety-Kleen Systems, Inc. is an Equal Opportunity Employer. M/F/D/V encouraged to apply. Employment contingent upon successful completion of background investigation. Pre-employment drug screening required. Environmentally-responsible business. Must be eligible to work in the United States.