Administrator - Customer Service

Customer Service Administrator

 

 

Customer Service Administrator needed for international manufacturing and distribution company. Key responsibilities are:

 Day to day interface with customer, sales reps, field sales personnel, and distributors. Researching the status of customer orders, returns, failure analysis, providing information on possible product problems. Resolve production, shipping and scheduling issues.

 Assist with communicating data to sales reps, maintain accurate tracking and follow up of outstanding issues to insure timely feedback to customers and sales reps. Provide pro-active sales support and actively educate / motivate sales force.

 Responsible for interfacing with customers prior to and after sales. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.

 

 

The following attributes will be key to this challenging role:

 Ability to communicate effectively internally, especially with Sales Engineers, as well as externally with customers.Experience working with large ERP systems (SAP preferred).Must have a proactive work ethic.  We want someone who continually looks for ways to improve business processes and is not afraid to do more.Experience in customer service of a manufacturing and distribution company highly desirableMicrosoft suite experience; excellent communication and telephone skills.

 

 

We offer our employees an outstanding benefits package which includes: competitive compensation, medical/dental/vision/life/disability insurance plans, 401K with company match, flexible spending account(s). 

 

Salary will commensurate with experience.

 

Please email your résumé and cover letter, including salary requirements, to: jobs-inc@e2v.com

 

Please also include “Customer Service Admin.” in the subject line of the email. 

 

No résumé will be considered without salary requirements.

 

EOE