Client Services Manager needed for Dyanmic Company!

JANUS et Cie is a leader in the high-end indoor and outdoor furniture industry. We are looking for a detailed individual to manage our growing Client Services department. The Client Services Manager is responsible in overseeing and assisting in assuring that each Client Service Rep has the knowledge and tools they need to achieve success in completing each tasks outlined within their job description.

Under the direction of the C.O.O., you will be responsible for the following duties:

*Oversee the Client Service Reps
*Reinforce all protocol and procedure within the department
*Educate the Client Service Department in all aspects of daily projects
*Assist them in resolving issues with any and all parts of their jobs
*Responsible for communication to the owner of the company, own Sales Rep as well as throughout the Client Service Department
*Read and understand client purchase orders
*Review, process all orders and instructions given
*Check and resolve any issues with sales orders, purchase orders and acknowledgements
*Prepare invoices and communicate with clients in collecting monies and shipping goods
*Responsible for communicating shipment instructions, freight consolidation, delivery coordination with carriers, warehouse and client/end users
*Follow up with all notes in notepad and with client to be sure that everything is complete
*Process and follow through on all freight claims and warranty claims

High School diploma, some college and Associates Degree required. Two to three years experience within the industry or similar experience. Five years minimum of customer service management experience.

Please send resume along with salary history and # of people managed to Melissa LaVoy at melissa@janusetcie.com , or fax to 562.262.2768.

You can visit our website to see our beautiful product at www.janusetcie.com