Sales Support - Technical Specialist

Job Purpose:

Augment sales efforts by providing pre-sales technical, products, and applications assistance to the customer on-site as well as via telephone. Supports field sales representatives by providing technical interpretation, consultations, and support on automation controls applications in the given industrial manufacturing industry and/or territory.



Duties:

*Participates in pre-sales applications and problem solving with regards to spec reviews, take-offs, product selection and preparing proof of concept demos.
 
*Organizes and/or participates in product launches, seminars and marketing activities.

* Offers technical solutions by examining customer requirements and specifications; clarifying requirements with sales representatives; recommending product solutions.

* Prepares sales presentations by assembling technical explanations and diagrams.

* Makes sales presentations by demonstrating and explaining technical solutions.

* Increases sales opportunities by identifying untapped customer needs, product enhancements; and industry developments.

* Protects organization's sales value by keeping technical capabilities confidential.

* Provides emergency and crisis management assistance for post sales escalated quality / technical issues and supports established business processes to bring to resolution.

* Updates job knowledge by participating in continued educational opportunities; reading professional publications; maintaining professional and personal networks or affiliations.

* Accomplishes sales and organization mission by completing related results as needed.


Skills/Qualifications:

Verbal and Presentations Skills, Interpersonal skills,Automation Controls Product and Solution Knowledge.  Requires;Developing Cost Analysis Budgets, Self-Management, and Travel.

The technical specialist will have minimal day-to-day supervision and/or direction and frequently works independently to optimize work activities to generate appropriate revenue; while also providing the highest level of pre sales technical support to our customer base.

Ideal candidate will have automation, control engineering and troubleshooting experience.  Hardware experience with PLCs, Automation Controllers, Drives, Motion Control, I/O and HMI products is highly desirable or similar work experience in design, service, manufacturing or applications of industrial automation equipment, personal computers and various computer operating systems.

CED offers a competitive benefit plan. You can design a benefits package that fits you and your family. Benefits include medical, dental, vision, life insurance, disability, 401(k), vacation, sick time, and profit sharing.